Terms & Conditions

Gray Galaxy

Effective Date: 01/02/2026

Welcome to Gray Galaxy. By accessing our website, completing forms, or using our services, you agree to the following Terms & Conditions. Please read them carefully.

If you do not agree with these terms, please do not use our services.

1. About Gray Galaxy

Gray Galaxy provides geriatric care support services, including:

Holistic Geriatric Assessments
Care coordination and guidance
AI-assisted health summaries
Access to healthcare professionals

Gray Galaxy is not an emergency medical service.

2. Nature of Services

a. No Medical Diagnosis or Emergency Care

Information provided through our website, forms, or AI tools is for guidance and care support only
It does not constitute medical diagnosis, treatment, or emergency care
Medical decisions are made only by licensed healthcare professionals

If you are experiencing a medical emergency, please contact local emergency services immediately.

3. Free Holistic Geriatric Assessment

The Free Holistic Geriatric Assessment is provided for awareness and care planning
It does not replace a medical consultation
Submission of the assessment does not create a doctor–patient relationship
Follow-up consultations, if any, are optional and may involve separate terms

4. Use of AI & Technology

Gray Galaxy uses AI-assisted systems to:

Organize and summarize information
Identify care-relevant patterns
Support human clinicians

Important clarifications:

AI does not diagnose or prescribe
AI outputs are reviewed by humans
Final care decisions are always human-led

You agree that AI-assisted insights are supportive tools, not medical opinions.

5. User Responsibilities

By using Gray Galaxy, you agree to:

Provide information that is accurate to the best of your knowledge
Use the services only for lawful and appropriate purposes
Not misuse the website, forms, or technology systems

Caregivers or proxies submitting information confirm they are authorized to do so.

6. Appointments & Consultations

Any consultation requests are subject to availability
Gray Galaxy reserves the right to accept, reschedule, or decline appointments
Consultation fees, if applicable, will be clearly communicated in advance

7. Privacy & Data Use

Your use of Gray Galaxy is also governed by our Privacy Policy, which explains:

What data we collect
How it is used
How it is protected

By using our services, you agree to the data practices described in the Privacy Policy.

8. Limitation of Liability

To the fullest extent permitted by law:

Gray Galaxy is not liable for decisions made based on assessment outputs alone
We are not responsible for outcomes resulting from incomplete or inaccurate information provided by users
We do not guarantee specific health outcomes

Healthcare involves uncertainty, and outcomes vary between individuals.

9. Third-Party Services

Gray Galaxy may use trusted third-party platforms (e.g., messaging, scheduling, hosting) to deliver services.
We are not responsible for the independent policies or actions of these platforms.

10. Modifications to Services or Terms

Gray Galaxy may update these Terms & Conditions from time to time
Continued use of the services after updates implies acceptance
The latest version will always be available on our website

11. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Pune, Maharashtra.

12. Contact Information

If you have questions about these Terms & Conditions, please contact:

Gray Galaxy
📧 Email: graygalaxy2628@gmail.com
📍 Pune, Maharashtra, India